Terms and Conditions

We are operated by Medium Rare, N.V., a company registered in Curaçao with its head office at Seru Loraweg 17, B. Our operations take place under a valid license issued by the Curaçao Gaming Authority, license number OGL/2024/1451/0918. Certain technical, payment, or support functions may involve our fully owned group companies registered in Cyprus. Those entities assist only within permitted regulatory and operational limits.

Account registration creates a legally binding agreement between you and us. Agreement acceptance includes these Terms and Conditions, Privacy Policy, Cookies Policy, affiliate-related rules where relevant, and individual game rules displayed on the website. Continued access or gameplay confirms acceptance of all applicable laws. Any person who disagrees with any part of the agreement must stop using the website immediately.

We may update or modify these Terms at any time. Notices may appear on the website or be sent electronically. Responsibility for reviewing updates rests with the user. Continued use of the website after updated terms appear confirms acceptance of the revised content. If changes are unacceptable, account use must stop.

Translated versions of these Terms may exist for convenience. The English version controls all legal interpretation. If differences appear between these Terms and game rules or promotional conditions, these Terms take priority unless explicitly stated otherwise.

Access to betting or gaming services requires a personal account. Registration must be completed by the individual who will use the account. During signup, accurate personal details are needed, including full legal name, date of birth, residential address, and valid contact information.
Incomplete, outdated, or inaccurate information can result in registration suspension, account restriction, or closure. Deposits accepted under incorrect data may be treated as invalid, and any winnings linked to such deposits may be cancelled.

All information provided during registration must remain accurate and current. Identity verification documents may be requested at any stage, including proof of identity, address, and payment ownership. Restrictions on deposits, withdrawals, or gameplay may apply until verification finishes. Disclosure of user data may occur where required by law, regulation, or lawful authority.

Each user may hold only one account. Attempting to register or use multiple accounts, either directly or indirectly, leads to account closure, possible balance forfeiture, and permanent access restrictions.
Users who discover more than one registered account under their name must contact support immediately. Failure to report duplicate accounts can result in withheld balances.

Account credentials must remain confidential at all times. Sharing login details, passwords, or authentication codes is prohibited. All activity under an account is treated as authorized by the account holder.
Losses caused by unauthorized access due to disclosed credentials fall outside our responsibility. Accounts cannot be sold, transferred, leased, or used by third parties. Errors relating to balances or bets must be reported promptly. Bets affected by confirmed errors may be declared void.

We may suspend or close an account where evidence suggests fraud, manipulation, unlawful activity, unfair advantage, breach of these Terms, inability to verify identity or funding source, or instruction from regulatory or legal authorities.
Where suspension or closure occurs, bets may be cancelled, balances withheld, or funds forfeited as permitted by law. Costs or losses caused to us through prohibited activity may be recovered from the user. Where closure is final, withdrawal instructions for remaining balances may be provided if legally permitted.

By using our services, users confirm legal capacity to enter binding agreements, compliance with local gambling laws, and participation only for personal entertainment. Users confirm no diagnosis related to problem gambling and no active self-exclusion elsewhere.
Use of the website must occur only from lawful jurisdictions. Tools or methods that alter or hide location data violate these Terms. Monitoring systems may review device data, location indicators, transaction activity, and blockchain records.

Participation requires a sufficient account balance. Deposits must use payment methods available on the website and owned by the account holder. Credit use is not permitted.
Deposits from third-party payment methods or unlawful sources violate these Terms and may result in account closure and forfeiture of balances. Minimum and maximum deposit limits may change and are displayed within the account wallet. Payment providers may charge additional fees beyond our control.
Deposits usually appear instantly, though delays caused by third-party processors may occur. Identity verification procedures may apply before or after deposits. Transfers between user accounts are not allowed.

Withdrawal requests require completed identity verification, confirmed payment ownership, and compliance with wagering requirements. Reviews may delay processing without explanation during investigations.
Withdrawals typically use the same method as deposits. Where multiple deposit methods exist, withdrawals may be split. Incorrectly credited funds remain our property and may be recovered. Users must report any incorrect credit immediately.

Deposited funds and winnings are held separately for betting and settlement use only. Chargebacks or payment reversals linked to user activity may result in balance deductions or account recovery actions. Outstanding amounts owed may be offset against account balances.

Bets may be placed only through the website or approved mobile access. Bets become valid only after acceptance confirmation appears. Users are responsible for checking bet details before submission. Changes after placement are limited to available edit features.
Accepted bets receive unique transaction identifiers. Disputes rely on internal transaction records as the final authority. House edge or RTP adjustments may occur without notice where required for platform balance.

We may provide bonuses or promotions at our discretion. Eligibility depends on account status and compliance with promotional rules shown on the website. Bonus use requires agreement with promotion-specific terms.
Bonuses expire according to stated time limits. Deactivated or forfeited bonuses cannot be reactivated. Abuse of promotions, including multiple account use, may result in bonus removal, account restriction, or permanent closure.

Website services are intended for personal entertainment only. Use for third-party benefit, unlawful activity, money laundering, or sanctions violations is prohibited. Access from restricted jurisdictions is not allowed.
Attempts to bypass location controls through VPNs, proxies, or false information violate these Terms and may lead to immediate account action.

Website performance depends on user devices and internet access. We do not guarantee uninterrupted availability or error-free operation. Mobile access may differ due to screen size or technical limits.
Third-party software providers may apply additional terms. Use of automated tools, data scraping, reverse engineering, or system interference is prohibited. Software remains our property or that of licensed providers.

Errors in odds, settlements, or system operation may result in bet cancellation or adjustment. Attempts to exploit the mistakes violate these Terms. We accept no liability for losses caused by system faults, third-party software, or internet issues beyond our control.

All website content, trademarks, software, and materials belong to licensed partners. Using outside permitted access violates intellectual property rights. Unauthorized copying, modification, or redistribution is prohibited.

Support inquiries and complaints should be sent through live chat or email at [email protected]. Disputes unresolved through support fall under the laws of Curaçao, with courts of Curaçao holding jurisdiction unless the law permits otherwise.

If any term becomes unenforceable, the remaining terms continue in effect. Assignment of this agreement by us may occur without notice. This document represents the complete agreement governing website use and replaces prior understandings.